Okay, so I recently had a bit of a headache trying to get in touch with Depop’s customer service. I needed their help with a messed up order, and let me tell you, finding their contact number was a journey in itself. Here’s how it went down.
First, I did what anyone would do – I went straight to the Depop app. I figured, “Surely, they’ll have a ‘Contact Us’ section, right?” Wrong. I scrolled and scrolled, tapped on every menu option, and found nothing. Nada. Zilch.
So, Plan B: I headed to their website. Again, I expected a big, obvious “Customer Support” link. Nope. I searched through their FAQs, help articles, and every page, but still no phone number.
Trying the Help Center
I spent a good amount of time in Depop’s Help Center. It’s pretty detailed, I’ll give them that. There are articles on almost everything – buying, selling, payments, you name it. I even typed “customer service number” into their search bar, hoping for a quick win. Still nothing that showed a phone number.
The “Submit a Request” Route
Eventually,I stumbled upon a section to submit a request in the app. It’s like sending them an email, where you describe your issue and wait for a reply.
- I Tapped Help
- I chose a topic that I had an issue with.
- I Filled out the forms they had and waited.
Honestly, it wasn’t the fastest way to get help, especially when you want to talk to someone directly. But it’s all I could find!
My Final Thoughts
My take? Depop’s customer service is okay and helpful, but they really don’t make it easy to find a phone number. I think they need to have a contact support more easily accessible.
