So I’ve been hearing all this buzz about the Bluemercury store in Bronxville, right? People kept saying it’s the spot for fancy skincare treatments. I figured instead of just taking their word for it, I’d actually book an appointment myself and see what’s up. Plus I needed to replace my moisturizer anyway – two birds, one stone situation.
The Booking Debacle
First thing I did was hop online to schedule a facial. Their booking system? Total mess. Spent like 20 minutes trying to find available slots that weren’t at 7AM on a Tuesday. Finally snagged a 3PM Thursday appointment after refreshing the page like ten times. Got a confirmation email that looked like it was made in 1998 – plain text, no branding, just basic times and location. Not what I expected from a “luxury” brand.
Walking Into the Store
Show up at the place and it’s cute inside – smells like flowers and money. But damn was it cramped! Only two tiny treatment rooms and a sales floor smaller than my bedroom. Staff looked stressed trying to handle walk-ins while prepping for appointments. The receptionist checked me in while simultaneously answering three phone calls. Felt bad for her honestly.
The Facial Experience
- The good: Esthetician knew her stuff when we finally got started. Customized the facial based on my skin type without asking. Used this cooling tool that felt amazing. Skin looked legit glowing afterwards.
- The bad: Started 30 minutes late because previous appointment ran over. Room was FREEZING – she kept apologizing about the thermostat being broken. Could hear every word from the sales floor during my “relaxing” treatment.
Worst part? Constant upselling pressure. While she’s massaging my face, she’s literally listing products I “must buy.” Girl – I can’t respond with cream all over my eyelids!
Collecting Real User Stories
After my experience, I went digging for other people’s stories. Posted in local Bronxville groups asking “what’s your real Bluemercury experience?” Got flooded with responses:
One mom said her eyebrow wax took five minutes but cost $50. A college student complained the sales rep pushed $200 serums on her when she clearly said her budget was $50. But three different women swore their wedding makeup was perfect there – turns out they’re great with special occasions if you book far enough out.
The Final Takeaway
Would I go back? Maybe for another facial when I’m feeling splurgy, but only if they fix that damn air conditioning. Otherwise it’s not worth the chaos and sales pitches. Honestly? Just buy their stuff online. You’ll get the products without the frostbite and appointment drama.