My UPS Nightmare Begins
So last Tuesday I’m refreshing the tracking page like crazy for my new gaming headset. Finally see “Delivered” pop up around 2 PM – sprint straight to the porch. Nothing there. Checked under mats, behind planters, even peeked in the damn recycling bins. ZIP. Instant rage-sweat moment thinking about that $150 down the drain.
What I Did Immediately
First thing – bolted next door to Mrs. Henderson’s. Sweet old lady watches everything from her window. She swore nobody came down our street that afternoon. Then hit up UPS online claiming delivery error, but their stupid automated bot just spat back: “Package marked delivered. Contact seller.” Yeah right, like Amazon cares.
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My 3-hour phone circus:
- Called UPS support – sat through 17 minutes of hold music
- Some dude name Keith claimed drivers “never make mistakes”
- Demanded supervisor – got transferred then disconnected TWICE
The Game-Changing Move
Remembered my buddy’s tip: physically GO to the UPS depot. Drove 40 minutes next morning to their distribution center. Found Karen (actual name tag) at customer counter. Showed her my phone tracking while doing my best “I’m not crazy” face. Turns out that lazy driver scanned everything from his truck WITHOUT ACTUALLY DELIVERING. Karen printed the driver’s GPS coordinates proving he never came within a block of my house.
Got that sweet handwritten incident report with case number. Karen even gave me her direct line after seeing my shaking hands. My pro tip: STOP CALLING. SHOW UP IN PERSON WITH PROOF.
The Final Outcome
Took that golden ticket back to Amazon chat. Sent scanned report before they could copy-paste their “wait 48 hours” crap. Replacement headset shipped in 20 minutes with overnight shipping. Felt like I won the damn lottery. Still waiting on UPS to fire that driver though – Karen promised they’d “look into it.” We all know how that goes.
Lessons Learned
- GPS coordinates beat tracking numbers – make them show you
- Depot visits > phone calls every damn time
- Harass neighbors instantly – old people make great witnesses
- That “proof of delivery” scan means JACK without coordinates
